Customer Support Specialist – Application

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Customer Support Specialist – Application

We are excited that you are here!

Please fill out this application with detail — we will receive loads of inquiries, and the more thorough and transparent you are with your answers, the more decisive we’ll be able to quickly be! 🙂

If you have any questions you can email info@redefinedweightloss.com

xo Cassie & Team

Customer Support Specialist Application

Name*
First Last
Email Address*
Where can you be found? (Social Media, Website, etc.)*
Address*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
Phone*
Do you have access to a phone, computer and the Internet?*
Why are you a great candidate for this position? What is your zone of brilliance? What tasks do you thrive on?*
Why do you want to work for Cassie + team?*
How long have you been following Cassie's work?*
Tell me about your customer support experience.*
What is your biggest strength as a customer support representative? (Feel free to brag!)*
What is your biggest weakness as a customer support representative? (We don’t expect you to be perfect!)*
What have you disliked most about other customer support roles?*
Are you open to receiving feedback/coaching on your performance?*
Do you have experience in a virtual support role?*
- Yes
- No
Please describe your experience.
Do you have any experience with Help Scout (or any other Customer Support platform)?*
- Yes
- No
Please describe your experience.
Do you have any experience with Woocommerce and/or Shopify?*
- Yes
- No
Please describe your experience.
Do you have any experience working with company pages on Facebook?*
- Yes
- No
Please describe your experience.
We don't ship Probiotics on Thursdays or Fridays to avoid having them sit on a truck all weekend and going bad. How would you respond to a customer who emails in complaining that they received their order on a Saturday with no probiotics?*
A customer emails in saying she is upset because the Vitamin D is missing from their order. What do you say or do?*
Cassie's coaching client emails the day of her coaching call and seems very distraught, states that she is having a difficult week personally and needs to cancel her scheduled call. How do you reply to her and what are your next steps?*
Cassie asks you to order postcards to stick in the boxes for our client welcome packages. What are your next steps?*
A customer's credit card has declined 3x in a row. What do you do?*
Tell us about you! Your interests, your dreams, what you could talk about for hours...*
We realize we’ll get hundreds of applicants for this position. What makes you the BEST of them all?*
What hours (and in what time zone) and days are you available to work in this position?*
In a perfect world, about how many hours/week would you want to work?*
Any compensation requirements we should be aware of?
When would you be ready to start?*
MM slash DD slash YYYY
Is there anything else we should know? (HINT: Is there anything else you want to add to show us that you are the perfect fit for this position?)